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Terms & Conditions

Before you enter the online store of the company, it is advisable to consult the following terms and conditions apply to the use of the e-shop. The following terms and conditions constitute a legal agreement between the company and the buyer for the products through the web site www.pharmonline.gr the company's TSAKIRI STAMATIA. If you do not agree with the terms, you will not be able to proceed with the purchase. 


GENERAL CONDITIONS OF CONTRACT: 

Seller: the seller is defined as the pharmonline.gr hereafter referred to as the «company» Buyer: the buyer is defined as the company that makes the order products, hereinafter referred to as «buyer» 

Products: products as defined only those objects that are displayed on the company's website and are available for sale, hereinafter the «products».


VOLATILITY OF TERMS

The Terms of Use which exist from the moment that the buyer accepted them, govern the purchase and function as a contract purchase.  Before the next purchase, the company can have informed the Terms of Use without notification. Make sure you check the applicable terms each time.


AID SERVICES AND PRODUCTS 

The company is committed to the completeness and accuracy of the information listed on the site, both in terms of the existence of the essential characteristics, described in the case of each product available, as well as for the accuracy of the data on the services provided by the e-shop services, without prejudice to any technical or typographical errors that have escaped the attention or occur accidentally or due to any downtime of the site for reasons of force majeure. 


PRICE

The prices that appear in the website don’t include all the taxes or the charges (taxes that can be valid for the purchase. The prices that appear in the website don’t include costs about delivery. Delivery costs will be added to the amount of your purchase and will appear at the end. You will have the possibility to check all the delivery costs applicable to your purchase before you confirm the purchase. Clicking the «checkout» or similar button the order on behalf of the buyer becomes binding. If the company accepts the order, the buyer will see a confirmation message on the screen of the computer. The purchase contract is concluded with this message. 


PURCHASE

On the shelves of the e-shop, the buyer may find various products. Each category has subcategories, which appears in the left column of your screen. The aim is to reach the buyer  the final product with just 3 clicks. In the case of looking for something in particular, you must use the «search» button, which will lead you straight to that option. The company makes every effort to provide high quality services. Yet they could not exclude cases of errors in prices and the secondary characteristics of products and may not ensure that there will be no interruptions of the website function or the «human» errors during the update - display the value of a product. For the best security and the efficiency of purchase, provided the buyer finds that a product is offered at an unusually low or high price in comparison with the market value of it, before proceeds the order, contact us in 210-8083817or via e-mail form of the site. During the order of the products will need to have knowledge of the characteristics of the products ordered, the suitability for the use on which they are intended. So it should be chosen with care to each product and to make sure that is what you really want. The company does not bear any responsibility in case of non-conforming use of these. After the process of the order from the department of electronic purchase, the buyer will receive a confirmation e-mail for the order. In the case that in the order are any pending then will be sent to the corresponding e-mail. Alternatively, we will contact you at the phone numbers that you provide during the registration or the entry of the order on our site. There is no way to disable these updates, the mission of which is a prerequisite for the proper progress of your order. These e-mail we invite you to make sure they can reach to you, and to keep them throughout the duration of our transaction. It is your obligation, in the event that you do not receive the relevant e-mail, in accordance with the general terms of 4. 


OBLIGATIONS OF VISITORS-MANUAL 

The visitor / user of pages and services on this site, must comply with the rules and the provisions of Greek, European and International Law and the relevant legislation. 

The user e-shop accepts that it will not use the pages and the company's online store for : 

1. Upload, post, send e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, vulgar, obscene, libelous is a violation of the privacy of another, show empathy, or is racial, ethnic or other discriminatory 

2. Harming minors in any way 

3. Contents adult - porn, gambling, and everything else is contrary to the law. 

4. Send - send e-mail with the purpose of advertising purposes without the consent of the recipient. 

5. Upload, post, send by e-mail or otherwise transmit any content that you do not have the right to broadcast in accordance with the legislation or administrative or contractual relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or subject to confidentiality agreements)

 6. Upload, post, send by e-mail or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties

 7. Upload, post, send by e-mail or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destruction or equipment of the operation of any computer software or hardware

8. Intentional or non-intentional infringement 

9. Collect or store personal data about other users.

10. Trafficking pirated software governing our trade, inform us without delay.


PAYOFF

The payment is completed before or during the product delivery and can be done with one of the following ways:

1.Payment and receipt at the shop of the company.

2.With cash on delivery of the price of the order during the delivery of the product at the place chosen by the buyer.

3.With credit card VISA or MASTERCARD that has been issued by any bank. 

The buyer warrants that the data of the credit card are complete and accurate.

The charges that will be billed to the buyer will be done by the bank that issued the card. The buyer shall bear the costs of the banking institution and the current taxes. Taking into account that the data of the credit card and the password is confidential information, the buyer must notify the company within 24 hours in case of any unauthorized use of your password. 

4.With a deposit in a bank account. In this case, the case is sent, if the buyer sent by fax at 210-6231512 to the company the nominal deposit which must be reported as reason for the order number. 

The bank accounts where the buyer can deposit the fee is

Αlpha Bank: GR6801403420342002002005445

Piraeus Bank: GR9401720300005030060332601

If the buyer uses web banking (online bank), can make a deposit and then to send to the company the proof of the transaction. 


DANGER 

The risk is transferred from the company to the buyer upon shipment of the products . The ownership of the product is not passed to the buyer until the company receives the fee.


DELIVERY 

In the context of the smooth process of the transaction, the company assumes the delivery of the order in the area who wishes of the buyer. The products are shipped by courier. The buyer will be notified by telephone from the courier for the exact day and time of delivery. 


LIMITATION OF LIABILITY

The company cannot provide any warranty for the availability of the products, but guarantees the timely update of the final consumers about their unavailability. The company will be liable only for intent and gross negligence, in case of delay in delivery of the ordered products and for information that gives or services provided through the website. The e-shop is not responsible for any technical problems that may occur when users attempt to access the website and during this and have a relationship with the function or compatibility of their own infrastructure with the use of the website. Finally, the company bears no responsibility for actions or omissions of third parties, particularly intervention of third parties in the products and/or services and/or information available through this. Until the buyer pays entirely the price, the company retains the ownership of the products. The products that are subject to retention of title may not be pledged or be transferred as a warranty to third parties before the total payment of the fee. If the buyer does not fulfill the obligation on payment of the fee, then the company shall be entitled to rely on the retention of title and to withdraw from the contract.


WARRANTIES

The company guarantees that the product will be delivered in excellent condition on the time and place that has been set. If there is a defect in the product that is due to the fault of the company, then this must be rectified by replacing the defective product free of charge within a reasonable time or to compensate the buyer.


DELAY OF ORDER

The order may be delayed for the following reasons:

The product is not in a sufficient stock in the warehouses and has been delayed to be sent by the supplier. In such a case, the company will contact the buyer to ask if he wants the order without this product, or if he wants an alternative. This item will be sent immediately upon its receipt in the warehouses. The product of the order has already been removed and is not available. Among the products presented at the online store there are rare cases where its supplier suddenly and unexpectedly announces that he removes them. In this case an employee of the company will communicate directly with the buyer to give all the alternatives, if any. In periods of extreme weather phenomena or strikes as well as in any case of force majeure, which may affect the transfer and delivery of the order. In the event that the communication via telephone or e-mail is impossible (if a problem occurs in the order, or in relation to the product or in connection with the payment) because eg. the information you have entered is not properly updated.


ORDER CANCELLATION

Cancellation of an order can be made in the following cases: 1.Before you complete the order, during the online process of the order the buyer can go «back» and to remove the quantities of products from the basket by clicking on the button «remove». 2. If the online order has been completed but the product has not yet been sent, you can call the 210-8083817and a partner will take over the cancellation of your order. 3. After the receipt of the product, you may call the 210-8083817or to communicate via the e-mail form of the site, explaining why you wish to cancel your order. A partner will serve directly and will notify you of all the options. 4. In case the order has already been priced and the buyer wishes to cancel it then you need to communicate in 210-8083817and to give the details of your order. However, the status of the order will not be changed in the account page.


RETURN POLICY 

Upon delivery the buyer must check if there are visible signs of damage to the packaging of the product, before you sign the receipt. In the case that detect such signs should be stated immediately. If the buyer is having a problem with any of the products, can communicate with the company for questions about an order or for help. 

The buyer has the right to return the products you bought it and ask for a replacement: 1. in all cases where a demonstrable fault of the company delivered products or other materially different from those that were ordered (2) in all cases in which there was a defect in the product or missing agreed property and provided that (i) is not otherwise provided by the guarantee of the producer or importer and the product is within warranty, so and apply the terms of the warranty or (ii) if there is no warranty (i) there has not been any legal limitation of the rights of the buyer or (iii) if there is no warranty (i) the defect or property that is missing is not important. The company will be responsible for compensation in case of lack of the agreed property or the existence of a defect only if this has been caused by the fault of so and shall not be liable for slight negligence. The buyer may rescind the contract of purchase and ask for a refund within 14 calendar days in all cases in which there was a defect in the product or missing agreed property and provided that (i) is not otherwise provided by the guarantee of the producer or importer and the product is within warranty, so and apply the terms of the warranty or (ii) if there is no warranty (i) there has not been any legal limitation of the rights of the buyer or (iii) if there is no warranty ((i) the defect or property that is missing is not important and (2) within 14 days from the delivery of the product .

Before exercise the right of withdrawal, the buyer must inform the company of the decision. A prerequisite for the return are the products that will be returned to you in excellent condition, i.e. do not display any signs of damage or destruction, shall be in such a condition, that is the company able to resell it. If the products are to be returned show signs of wear and tear due to a fault of the buyer, then the buyer must pay the costs for the restoration. 

All returns must be accompanied by the original receipt, the original documents, instruction manuals, and accessories, as well as the packaging. The lack of the above data may prevent or delay the return or exchange of, or result in the application of additional charges. 


FORCE MAJEURE

In the event of the occurrence of events of force majeure, i.e. events that cannot be prevented with actions of extreme diligence and prudence, the company is entitled to suspend the fulfillment of the obligations of the extent and the time that the aforementioned events interfere with the fulfillment of the task. The company is not considered to violate their contractual obligations during this period. The non-fulfillment of obligations does not create right or claim on behalf of the buyer, if it can be documented the existence of the event. 

For this, the company within 5 days since the incident occurred will notify in writing to the buyer. Our company has managed to take the necessary measures to minimize losses due to reasons of force majeure.


COPYRIGHT

All the content of this website, including images, graphics, photographs, drawings, texts, services and products are its literary property and are protected by the relevant provisions of Greek law, European law and international conventions. Therefore, any reproduction, republication, copying, storage, sale, transmission, distribution, publication, execution, translation, modification, in any manner whatsoever, in parts or in part without the prior written permission of the owner, is forbidden. It is excluded the printing part of the content of the website, with the sole purpose of placing an order or its use for purchases. Any reproduction, republishing, uploading, posting, or transmission or any other use of the content in any manner or means, for commercial or other purposes is permitted only with prior written permission or any other legal beneficiary of the above copyright.


PROTECTION OF PERSONAL DATA 

The buyer can navigate the site of the company freely and without giving any personal information. If you decide to move to a market or to communicate with the company, it is necessary to provide certain information related to Personal Data (name, occupation, address, date of birth, etc.). These items will be requested during registration or during your first purchase. On subsequent purchases will be asked a simple confirmation, some of the above information. These are not distributed to any other person, natural or legal, who is not related to the online store any information regarding its users and customers, to unwanted contact, or to send promotional material which has not been requested. This can be done only after the approval of the user. All the information related with orders and personal details of each state, is confidential and encrypted, so it can not be used by anyone else, apart from the company. The holdings data file may be disclosed to the competent judicial, administrative and other legal authorities upon request and in accordance with the current laws. The client, within the framework of the law on secrecy of telecommunications, information and refusal rights under articles 11 to 13 of the law. 2472/1997.  The company's online store is operated in accordance with Greek law, maintain security of your personal information for as long as the buyer is registered with a service and deleted after the expiration of any way trading relationship. 

As most sites on the internet so that the company uses cookies in order to have access to certain information each time the buyer browses a web browser. Without the use of cookies may not be taken into order. At the same time the cookies allow the company to offer important services such as: order status, personal settings, and storage of items in your shopping cart or in the reminder list. Cookies are alphanumeric identification files that are transferred to the hard disk of the computer by the purchaser in the course of the visit of the web pages, through the internet. It is a message sent by the Web browser to the Web server. 

The browser stores the message in a text file, which is called cookie.txt and the message is sent back to the server each time the browser looks for a page from that. In the settings of the browser, the buyer may choose to prevent the browser from accepting new cookies, or to notify you every time a new cookie is to be installed on your hard disk. Nevertheless, we will need to know the buyer that if you choose to block cookies from being stored on the hard disk, you will not be able to use some of the important services of the store . The cookie is not maintained and does not contain any sensitive personal information. The only information that is maintained it is the client code that is maintained in the online shop, so that the latter can automatically recognize in future visits. 


TRANSACTIONS SECURITY

Recognizing the importance of the issue of security of Personal Data and of electronic transactions the company has taken all necessary measures with the most modern and advanced methods, in order to ensure maximum safety. The company uses the: True Business ID, company GeoTrust, with 256-bit encryption (the most powerful today), for secure online transactions. At the same time, the specific SSL ensures the transaction with a guarantee of $ 250,000 U.S. In this way encrypts all your personal information, including credit card number, name and address, so that it may not be read or changed during the transfer them to the Internet. The SSL (Secure Sockets Layer), is the global standard for online certification sites (web sites) to internet users and for the encryption of data between network users and network servers (web servers). An SSL encrypted communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the recipient's software, thus protecting personal information during transmission. In addition, all the information that is sent with the SSL , protected by a mechanism that automatically detects if data has been changed during the transfer. 


NEWSLETTERS

The company periodically sends informative emails. Shall not be liable if the newsletter is not delivered to their destination, even if makes every possible effort to their ISP's (Internet Service providers) for the delivery. The newsletter can end up in the spam folder, so please check regularly that are not stored there. 

In the case that the buyer wish not to receive any information newsletter, or wish to be deleted from the sending system, can inform the company by using the contact form of the site.


SETTLEMENT OF DISPUTES

The dispute that it was not possible to be solved with a friendly manner is decided by the Greek courts.

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